Privacy Policy

1. Introduction

PropPulse ("we", "our", or "us") is a WhatsApp CRM platform built for real estate teams. This Privacy Policy explains how we collect, use, and protect your information when you use our platform at proppulse.io.

2. Information We Collect

We collect the following types of information:

• Account information — name, email address, phone number
• Business information — company name, address, region
• WhatsApp Business account credentials for connected channels
• Lead and contact data entered into the platform
• Message content sent and received through connected WhatsApp channels
• Usage data — how you interact with the platform

3. How We Use Your Information

• To provide and operate the PropPulse CRM platform
• To connect your WhatsApp Business account via Meta's official API
• To send and receive WhatsApp messages on your behalf
• To generate analytics and reports for your team
• To process payments for your subscription
• To send you important account and service notifications

4. WhatsApp and Meta Data

PropPulse integrates with the WhatsApp Business API provided by Meta Platforms, Inc. When you connect your WhatsApp Business account to PropPulse, we access your WhatsApp Business Account ID, phone number, and message content solely to operate the platform on your behalf. We do not sell or share this data with third parties. Your use of WhatsApp through PropPulse is also subject to Meta's own Privacy Policy at meta.com/privacy.

5. Data Storage and Security

Your data is stored securely on encrypted servers. We use industry-standard security practices including JWT authentication, encrypted tokens, and HTTPS for all data transmission. Access tokens for WhatsApp channels are stored encrypted at rest.

6. Data Sharing

We do not sell your personal data. We share data only with:

• Meta Platforms — to operate WhatsApp Business API integration
• Paystack and Flutterwave — to process subscription payments
• Infrastructure providers — for hosting and database services

7. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data at any time
• Disconnect your WhatsApp channel at any time

8. Data Retention

We retain your data for as long as your account is active. If you cancel your account, we delete your data within 30 days except where required by law.

9. Cookies

PropPulse uses cookies and similar technologies to maintain your session, remember your preferences, and improve platform performance. You can disable cookies in your browser settings but this may affect platform functionality.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use of PropPulse after changes means you accept the updated policy.